eDesk Email Authorization Process - ** Updated 9/23/2022 **

Email Authorization Process

Please Note: If there is no outgoing mail server account setting  set under notification management, you will need to also enter your email information here by selecting the Customer Server radio button:

Note: The process is the same setting up email in both locations

If the outgoing mail server settings exist, then skip to here:

Click on Setup, a new window will appear to add new account.

Click on Setup, a new window will appear 

Click Add New Account

Select Email Host Provider

• For Outlook, select MS Office 365 (Business)
• For G-Mail - Select Gmail Corporate
• For other hosted providers - Select Other. 
• Note: You will need to enter the appropriate outgoing mail (SMTP) server settings.  If you do not know these values, or cannot locate these settings, please contact your IT Administratornstrator.

• Once selected, click authorize and log in/accept third party access.
• When a user clicks on "Authorize" then Update to see the below prompt from Microsoft 
• User would see the below screen (since all PC users have Microsoft accounts and would already be logged in to use Office products)