How Do I Update my Email address in DocuSign for POB?

About This Document:
This document details the steps required to update your email in DocuSign (for POB)

Prerequisites:
This procedure requires that the AkkenCloud Administrator account has the following prerequisites:

• HRM Access (admin)
• DocuSign login (each employee will need this)
• POB Management Access (admin)
• Each Employee's new DocuSign password

Step 1: Check HRM > Employee Management (Admin step)

• Open the users 'Employee Management' profile and update the primary email address or verify that it has already been updated.

Step 2: Go To DocuSign (Employee step)

• Each employee (EE) will need to log into DocuSign to update their email address
• Login with your old email address
• Reset your password if you do not remember it
• This will be the only time an EE needs to log into DS
• Make sure the new email address is typed exactly correct 

Step 3: DocuSign (Employee step)

• Go to My Profile, typically by clicking your initials in the upper right-hand corner or click the DocuSign logo in top left corner

• Go to the Email Address section of your profile and click the Update button to the lower right

Be sure pop ups for domain akkencloud.com are not blocked in your browser

• A pop-up box will appear 
• Type in your old email and New Email - Make sure the new email address is typed exactly correct
• Press Send Code

• Check your new email box for the Code
• Retreive the Code and type/paste it into the Update Email pop up box

Step 4: POB Management (Admin step)

• Go to Admin > Integrated Services > POB Management

• Obtain the new password from the employee
• Locate the employee name
• Check the box to the left of the employee name
• Select the Update DocuSign Credentials button

• A pop up box will appear asking for the employee's new password 
• Enter the new password and click Update and then OK in the next pop-up box
• Select the employee's name again
• Click Refresh, top left

• Verify the Connection Status has a green check mark and the user should be "Good To Go"