Collaboration - Knowledge Center

1. Choose the Collaboration >> Knowledge Center from the left menu or menu bar, then click on the My FAQ link from the left menu to display My FAQ home page.
2. Select the appropriate links to post your question and suggest content.
3. Use the ‘Delete’ link to delete the item from My FAQ home.
4. See the Paging options topic to know how to use the paging options displayed at the bottom of the My FAQ home page.
5. Clicking on any of the column heading allows sorting of the records either ascending or descending order.

My FAQ screen displays the Title, Category and Type column details of each item. The type column displays the information according to the circumstance. For instance, if you have posted the question and received answer for the same, the type column displays as ‘Answered Question’ against that item. Else it displays as a Question.

1. Select the any item and double click it to view or update the details of the same. My FAQ screen refreshes by displaying the form to update.
2. Modify the necessary details.
3. Click on the ‘Update’ link save the details. My FAQ screen refreshes by saving.
4. Click on the ‘Cancel’ link to cancel and return to previous page.
5. My FAQ screen allows you to post a new question or suggest proposal, delete any item and add the items to your favorites list.
6. Click on the ‘Cancel’ link to cancel and return to the previous page.

AkkenCloud Staffing allows you to suggest a proposal or content that will be useful others. The Suggested content or proposal will be first released to application administrator. If the administrator approves the content posted by the user, it is displayed under knowledge portal screen for the selected department.

Click on the ‘Suggest Content’ link on My FAQ screen. The My FAQ screen refreshes by displaying the form to send your proposal.

1. The Posted by field displays the logged in user name.
2. Select the category under which your proposal falls or likely to fall from the drop down list of Select Category field.
3. Select the ‘Suggest New Category’ check box and enter the new category in the text box provided. For instance, if your question is about technology, then you can create a new category as “Technology”.
4. Enter the title of your proposal or content in the Title text area.
5. Enter the brief description of your proposal in the Description text area.
6. Enter the keywords to easily identify your proposal item in the Keywords text box.
7. Enter the URL of web page to which you wish link this item in the Link for this record text box.
8. You can upload any document to support your proposal or content item. Click on the ‘Browse’ button and find the document in your computer. The navigation path of document is displayed in the Upload Document field.
9. Click on the ’Send’ link to send the proposal to the administrator. The Proposal or Content screen refreshes by sending the proposal.
10. Click on the ‘Cancel’ link to cancel and return to the previous page.

You can ask a question to get answer or important information against the same from Admin. On My FAQ screen, click on the ‘Ask a Question’ link on My FAQ screen.  My FAQ screen refreshes by displaying the form that aids to post a question.

1. The Posted by field displays the logged in user name.
2. Select the category under which your question falls or is likely to fall from the drop down list of Select Category field.
3. Select the ‘Suggest New Category’ check box and enter the new category in the text box provided. For instance, if your question is about technology, then you can create a new category as ‘Technology’.
4. Enter your question in the Your Question text area.
5. Click on the ‘Ask’ link to save and post the question. The My FAQ screen refreshes by saving and sending the question.
6. Click on the ‘Cancel’ link to cancel and return to the previous page.

You can delete an item in knowledge center from My FAQ page.

1. Select the item and click on the ‘Delete’ link on My FAQ screen, to delete the item.
2. Confirm the deletion in the prompt. The My FAQ screen refreshes by deleting the item.

You can view list of your favorites links added in 'My Favorites' section. Click on the ‘My Favorite Links’ link to view your favorites list. The My FAQ screen refreshes by displaying the My Favorites screen.

1. Click on the ‘Add Favorite‘ link to add a new favorite.
2. Select a favorite and click on the ‘Edit‘ link to edit the details of that favorite.
3. Select a favorite and click on the ‘Delete‘ link to delete the required favorite.
4. Click on the ‘Import Favorites‘ link to import the favorites.
5. Click on the ‘Cancel‘ link to cancel and return to previous page.

My Favorites

My Favorites enables to record the web pages links that you like and visit frequently. By adding the web pages to your favorites list, makes easy to open them in the future. Click on the ‘ My Favorites’ link in knowledge center under collaboration. Result: The My Favorites screen is displayed.

My Favorites page displays the list of favorites already added by you. Any time you want to open your favorite just click on the Open URL icon link against the corresponding the favorite.  Result: The web page is opened in the web browser.

Add a Favorite

Click on the ‘Add Favorite” link on My Favorites screen. The My FAQ screen refreshes by displaying the form to add a new favorite.

Add a Favorite Screen

1. Enter the name of the page in the Name text box.
2. Enter the URL of web page in the Location (URL) text box.
3. Enter the description of the web page in the Description textarea.
4. The Adding On field displays the current day, date and time.
5. Click on the ‘Save’ link to save your favorite item. My FAQ screen refreshes by saving.
6. Click on the ‘Cancel’ link to cancel and return to the previous page.

1. Select the favorite and click on the ‘Edit’ link on My Favorite screen. My FAQ screen refreshes by displaying the favorite details to edit.

1. Modify the necessary details.
2. Click on the ‘Update’ link to save the details. My FAQ screen refreshes by saving.
3. Click on the ‘Cancel’ link to cancel and return to the previous page.

1. Select the favorite you wish to delete and click on the ‘Delete’ link on My Favorite screen. You can select more than one favorite at a time.
2. Confirm the deletion in the prompt. The My FAQ screen refreshes by deleting.

AkkenCloud Staffing automatically imports your favorite’s links in to My Favorites from web browsers like Internet Explorer and Netscape navigator. AkkenCloud Staffing supports the import file size up to 15MB. Click on the ‘Import Favorites’ link on My Favorites screen to import your favorites. The My FAQ screen refreshes by displaying screen, which aids to import the favorites.

1. Select the application type from which you want to import favorites by enabling the appropriate radio button. AkkenCloud Staffing supports Microsoft Internet Explorer and Netscape Communicator.
2. Click on the ‘Browse’ button to locate the file you want to import as your favorites. The File to Import field displays the navigation path of file.
3. Click on the ‘Import’ link to import the favorites. My Favorites screen refreshes by importing the favorites from the file. The imported favorites are added in ‘My Favorites’screen.
4. Click on the ‘Cancel’ link to cancel and return to the previous page.