Collaboration - Email - Inbox

Modified on Wed, 26 Jul, 2023 at 2:26 AM

Email in Collaboration is an all-inclusive electronic mail (email) program that accesses your Internet service to receive and send your email messages. You can set up the external email accounts and work with all of them in single screen.

In Email, you can write the messages and send them with custom signatures. You can “Attach” the files, both in text and graphics and send them. You can forward messages, redirect them or reply to all recipients of message.

As a marketing or sales employee, you can track your business responses from Email screen. Save your email messages and convert them as your regular work related activity.

You can setup mail folders and folders for your mail and use “Filters” to sort messages.

All your important contacts can be stored in your Address book. You can import and export the contacts from AkkenCloud Staffing’s Email feature.

Inbox Setup

AkkenCloud Staffing uses auto refresh functionality for every 5 minutes, to automatically retrieve new email messages and delivers them to inbox. To check your emails, you can directly go to the Inbox. The Inbox screen lets you know about your messages before you haven’t read it.

FEATURES of RIGHT PANE

Upper half

The upper half of right pane of inbox contains 6 links: New, Reply, Forward, Address Book, Find message,and Check New Mail.

New

The "New" link on the inbox screen has a down arrow icon. On clicking this down arrow link you will see the menu listing with 3 options: Mail, eCampaign and Job Order.

You can compose new mails for correspondence with others within or outside the organization. Click on the ‘Mail’ link from the menu listing. Result: The compose pop up window is displayed. See the Creating and sending email messages topic discussed later for more details.
To create a new eCampaign from the Collaboration Inbox screen, click on the "eCampaign" link from the menu listing. Result: The Create an eCampaign pop up window is displayed. See the ‘Add an eCampaign’ topic discussed under CRM for more details.
You can also create a new job order from the Collaboration Inbox screen. Click on the "Job Order" link from the menu listing. Result: The Job Orders pop window is displayed. See the ‘Add Job Order’ topic discussed under CRM for more details.

Reply

The "Reply" link on the inbox screen has a down arrow icon. On clicking this down arrow link you will see the menu listing with 2 options: Sender and All.

Apart from the above links, the upper half also contains following features:-

Attachment column

The paper clip icon against the message indicates that the message has got an attachment.

Mail Status column

You can judge the status of the message from the different icons in the mail status column.

A. [Icon with closed envelope] The icon with closed envelope indicates unopened (unread) mail.

B. [Icon with opened envelope] The icon with opened envelope indicates the mail has been read.

C. [Bold Text] The bold text indicates the mail is not read.

D. [Icon with left arrow] An envelope with left arrow indicates that the message has been responded to.

E. [Icon with right arrow] An envelope with right arrow indicates that the message has been forwarded.

F. [Icon with arrow at left corner]An envelope with arrow at left corner indicates that the message has been replied to all contacts.

G. [eCampaign mail] The mail with message title followed by “eCampaign@ serial number” text indicates that it is an eCampaign mail.

H. [Posting mail] The mail with message title followed by “Hot Requirement:: Position Title” text indicates that it is a posting mail.

I. [Submission mail] The mail with message title followed by “Consultant" list for Job order (Submission@ serial number) indicates that it is a submission mail for the requirement.

Note: The entire folders screens in Email under collaboration are designed in the same manner. So the above description applies to the entire folders screen in email management under collaboration.

Flag column

The flag icon against the message indicates the message is important to the reader.

From column

The "From" column displays the email ids, from where the emails have been received in the inbox.

Subject column

The "Subject" column displays the subjects of the messages received in the inbox.

Date column

The "Date" column displays the date and time of the messages, when they were received in the inbox.

Paging options

The bottom portion of upper half of inbox has Paging options:

By default the messages in Page 1 are shown, in the upper half of inbox. To view records in other pages select from the drop down list of "Goto" Page field. Each page consists of 200 mail records.
A note is displayed at the bottom left corner of the page area, enabling you to know the number of records showing in the upper half of inbox. This is based on the page number you select in "Goto" Page field. For instance, if you have selected to list email records of page 1 which has 40 records, and 25 are shown on the upper half of inbox, then note is displayed ‘Showing records 1 to 25 of 40’.
Similarly a note is displayed at the bottom right corner of the upper half of inbox, enabling you to see current page number out of the total pages.
Click to go to previous page.
Click to go to next page.
Click to go to first page out of total pages.
Click to go to last page out of total pages.

BOTTOM HALF

You can view the selected message details in the bottom half of right pane of inbox, without opening the message in read message window. Just click on the desired message in the upper half of inbox to view in the bottom half of inbox screen.

In the top portion of bottom half of inbox, the ‘From’, ‘To’ ,‘Subject’ and ‘Attachments’ details of the message will be displayed.

Below the top portion of bottom half of inbox, the body of the selected message will be displayed.

Features of Left Pane

The Left pane of inbox features Email Options, External Email Setup and Email Rules links. It also has mail folder structure, which are default folders with "New" and "Manage" options.

By default, the folder structure is in expanded form. There are 8 default system folders in the folder structure: Inbox, Outbox, Sent Messages, Drafts, Trash, Unsubscribe, Failed and Spam.